In the past three years, numerous newsworthy events have taken place around the world, including the COVID-19 lockdowns, forced vaccinations, the war in Ukraine, and scandals involving political figures. Despite these significant news stories, one question posed by Rebel News viewers stands out amongst the rest: “Menzoid, did you get your bottle yet?”
For those unfamiliar with the context, let me provide some background. In March 2021, I visited the Wicksteed Avenue location of the Liquor Control Board of Ontario (LCBO) in Toronto to purchase three bottles of Glanfarclas 105 scotch. However, upon receiving my purchase, I discovered that one of the canisters containing the bottles was empty. Naturally, I reached out to the LCBO’s website to address the issue.
To their credit, the LCBO corporate office acted swiftly and instructed the store manager, Ashley Matallo, to rectify the situation by providing me with the missing bottle. However, instead of offering a convenient solution, Matallo decided to go against the head office’s instructions and denied me the missing bottle. To make matters worse, she closed the store and even called the police!
It’s essential to note that the Wicksteed Avenue location is a government-owned liquor store and not Matallo’s personal establishment. Denying me the bottle and involving the police was never within her jurisdiction. It was an outrageous act of poor customer service.
Although I tried to reason with the police officer who responded to the situation, he regarded it as a civil matter and asked me to leave the store without the bottle. Faced with no other option, I decided to take legal action and filed a small claims lawsuit, which cost me more than the actual value of the bottle.
Recently, I had my day in court, and fortunately, I emerged victorious. However, due to a nondisclosure agreement, I am unable to share specific details regarding what transpired during mediation or the judge’s ruling. What I can reveal is that I was awarded a monetary sum that surpasses the value of the bottle. I now have the means to purchase a replacement bottle and more.
Yet, it’s crucial to acknowledge that this entire ordeal should never have escalated to the court system. Ample video and audio evidence supported my claims, and the LCBO’s head office had ordered Matallo to resolve the issue. The fact that it reached the point of a court case is surreal and unnecessary.
Furthermore, it should be noted that Ashley Matallo earns a salary of over $118,000 per year, along with benefits. This level of compensation for an incompetent liquor store clerk in Ontario is an example of taxpayers’ hard-earned money being misused.
However, the story doesn’t end there. Astonishingly, there is a twist involving Ashley Matallo, myself, the LCBO, and a criminal court case. The details of this astounding development are mind-boggling. Once the case concludes, I will provide an update to determine if Matallo is a liar, mentally ill, or perhaps a combination of both.
This saga continues, so stay tuned for more updates on this astonishing story.
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